This Privacy Policy explains how Pristine Spaces processes personal data when you use our website and related cleaning services. It applies to inquiries, bookings, service coordination, and other interactions connected with move-in and move-out cleaning.
Subject to applicable law, you may ask to access, correct, or delete certain personal data, and you may object to or restrict some processing. Where processing is based on consent, you may withdraw it for future processing. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant record and the type of request. We may ask for additional details before acting on the request, and we will respond within a reasonable period under applicable law.
Retention periods vary by record type. We generally keep inquiry, booking, and service records for the period needed to manage the customer relationship, resolve disputes, meet accounting or tax obligations, and maintain business records. When data is no longer needed, we delete it or anonymize it where practical.
If we make material changes, we will update the notice on this page and may provide additional notice where appropriate. The date of the latest revision should be checked before relying on the policy terms.
Use the contact details below for privacy questions, requests, or complaints about this notice.
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, condition photos if provided, and communications sent to us. We may also process technical data such as device, browser, and usage information when you visit the website.
We receive data from website forms, phone or email inquiries, booking and appointment coordination, property condition reviews, payment handling, and service completion records. We may also obtain limited technical data from cookies and similar tools, and from service providers that support our operations.
We may use session cookies, persistent cookies, and similar technologies. These may support site operation, remember basic preferences, help understand page use, and reduce repeated input in forms. We do not rely on cookies to collect more information than is needed for these purposes.
We use standard cookie controls for essential site functions, basic analytics, and form handling. Where the browser allows, you may block or delete cookies, but some site features may not work as intended if essential cookies are disabled.
We use personal data to respond to inquiries, review property details, prepare quotes, schedule appointments, coordinate access, carry out cleaning visits, confirm completion, process payments, maintain records, support website functions, improve service operations, and meet legal or accounting obligations.
We may share personal data with payment processors, communication providers, website hosting and technical support providers, and other operational partners that help us deliver and manage our services. These parties are expected to use the information only for the services they provide to us and to protect it appropriately.
We may share personal data with public authorities, courts, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also disclose information to prevent fraud, security incidents, or misuse of our services.
